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Refund policy
Frequently asked questions about returns, refunds, exchanges, warranty, and shipping related issues.
Returns may be shipped to:
American Bass
1605 Enterprise Parkway
Twinsburg, OH 44087
How do I return?
- Visit our Return & Exchange Center
- Enter your order number and email address to get started
- Follow the instructions and select the item(s) you would like to return
- Once your request is approved, you will receive an email with instructions for shipping the item back
- All returns must be submitted through our Return & Exchange Center
What items are returnable?
- Within 45 days from the date of purchase
- In unused and resalable condition
- In the original packaging with all tags intact. Items that are not returned in their original packaging are eligible for store credit only.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
The item I received is damaged. What should I do?
If your product arrives damaged or you believe there is an issue with the product, please contact us within 7 days of the delivery date.
My product is not working. What should I do?
For any functional issues such as no power, the product stopped working, or poor/no sound, file a claim and while filing a warranty claim, please upload a video that clearly shows the issue and what is happening with the product. if the video is not clearly shows the issue properly then claim request would be rejected This helps us properly diagnose the functional issue.
What is not covered under the warranty?
The manufacturer warranty does not cover issues resulting from:
- Misuse or negligence, including operating a product beyond its rated specifications
- Improper installation, including incorrect wiring or unsecured mounting
- Physical damage caused by handling, impact, or environmental conditions such as water exposure
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Visit our Returns and Exchange Center. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
Depending on the return and its eligibility, refunds may be issued as:
- Refund to the original payment method
- Store credit, when applicable
How do I ship back my return?
After submitting your return request, you will receive an email with instructions for shipping the item back. Please follow the instructions provided in that email to ensure your return can be processed properly.
How soon will I get my refund?
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
What happens if my order is returned to the warehouse?
What happens if my order is returned to the warehouse?
Sometimes a shipment may be returned to our warehouse without reaching the customer.
If the shipment is returned because the customer was unavailable, refused the delivery, or otherwise caused the shipment to be returned, the applicable return shipping charges will be the customer's responsibility.
My tracking says delivered, but I did not receive my package. What should I do?
My tracking says delivered, but I did not receive my package. What should I do?
If the carrier's tracking information shows that your package was delivered but you did not receive it, the resolution will depend on whether shipping protection was purchased at checkout.
- If shipping protection was purchased, please file a claim so the shipment can be reviewed through the applicable claim process.
- If shipping protection was not purchased, we are unable to provide a refund or replacement for a package that the carrier's tracking confirms as delivered.
Warranty Policy Details
- We proudly offer a 1-year manufacturer warranty for American Bass products purchased through authorized dealers and distributors.
- Products purchased online through an uncertified dealer do not have a warranty from American Bass.
- The manufacturer warranty covers manufacturer defects only.
- Warranty coverage does not apply to products affected by misuse, negligence, improper installation, or physical/environmental damage.
- If you purchased an extended warranty through Consumer Priority Service (CPS), you can review the full coverage details and benefits through the CPS Warranty Information page.
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