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Refund policy
Frequently asked questions about returns, refunds, and exchanges.
Returns may be shipped to:
American Bass
1605 Enterprise Parkway
Twinsburg, OH 44087
How do I return?
- Visit our Return & Exchange Center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 45 days from the date of purchase
- In unused and resalable condition
- In the original packaging with all the tags intact. Items not returned in original packaging are eligible for store credit only.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Visit our Returns and Exchange Center. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
Warranty Policy Details
- We proudly offer a 1-year manufacturer warranty for all American Bass products to authorized dealers and distributors.
- Products purchased online through an uncertified dealer do NOT have a warranty from American Bass.
- Product warranties are only for manufacturer defects. Product warranties do not apply to products that have experienced negligence or abuse.
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Refurbished items are now subject to a 90-day return window with no warranty.
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If you purchased an extended warranty through Consumer Priority Service (CPS), you can review full coverage details and benefits by visiting the CPS Warranty Information page »
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